Privacy

General Privacy Policy

We are Magpie. We are a marketing agency.

Our full official name and address is Magpie Creative Communications Ltd. 1-5 Springfield Mount, Leeds, LS2 9NG.

In legal terms we are data controllers of personal information (“information”), so subject to the EU General Data Protection Regulation (“GDPR”).

For a number of client contracts we are also data processors, using personal information supplied by, and on behalf of, our clients.

 

Clients

We define ‘clients’ as individuals or employees of a company who begin a project with us, by receiving and accepting a quote.

If you are a client there are a number of types of information we need to store in order to work with you. These cover simple details like name, address and phone number, finance contact and invoicing details, but also cover the information supplied to us to for the contract, such as copy, brand assets and photography. In order to do the best job we can for you, we also hold notes of meetings, briefs of your project, and information about your brand and preferences.

It is your responsibility to ensure any content supplied to us has been obtained with the consent of any individuals named and agreement to be used for the purpose of our project.

We will always ensure information we hold is held securely, is only held for as long as is needed, and is obtained under of the following:

  • With your explicit consent
  • Where we have a legitimate interest
  • To comply with a legal obligation that we have
  • To fulfil a contractual obligation that we have with you

After our first project together, we work hard to build a long-term relationship. To make it easier to work together again we reserve the right to keep their information on file for up to three years from the date of completion of the last project, or the last contact between us.

We also include as clients any individuals who express an interest in our services and request a quote or proposal from us. Even if you choose not to continue with the proposal, we reserve the right to store this in line with the processes above to facilitate future contact.

 

Referrals/new business contacts

Often somebody makes a referral to us or contacts us directly to ask about the possibility of using our services.

In order to process a referral we need to take information, usually just names, postal addresses, email addresses and phone numbers of the people who may be interested in working with us.

We never approach anybody unless we believe there is an interest in using our services and on initial contact we ask whether the party is interested to hear from us again. If the answer is no we will delete the data and not be in contact again.

If they would like to hear from us again in the future, we will note their consent and a suggested next contact date. We will review these lists every 6-months and remove details of anyone who we have not had contact with.

 

Data access and deletion

You have the right to request access to your information and to know how we process it; to ask for your information to be corrected if it’s inaccurate or completed if incomplete; to ask us to erase your personal information (subject to any contractual agreement for us to retain it); to request that we restrict the processing of your information; to receive from us the information which we hold about you in a reasonable format and to object to us processing your information.

You can do any of these things free of charge and we will try wherever possible to concede to your request.

There may however be times when holding the information is necessary to fulfil our contract or a legal obligation. In this case we would of course only retain that information which was necessary.

 

Data Protection Officer

For any enquiries about any of this, please contact our Data Protection Officer Alex Gaskin: alex@wearemagpie.com

If you have concerns about how we handle your personal information, you can contact the Information Commissioner’s Office.

 

Website privacy

This privacy policy sets out how we (Magpie Creative Communications Ltd.) uses and protects any information that you give when you use this website.

We’re committed to ensuring that your privacy is protected.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to surveys and/or our services

What we do with the information we gather

Any information you supply through this site will be used and held in line with our General Privacy Policy above.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Below are explanations of the cookies we use and why:

Google Analytics

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This cookie is used to determine unique visitors to the site, and is written upon your first visit to this site from your web browser. The cookie is updated with each page view, and expires 2 years from being set or updated.

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This cookie is used to establish the length of your visit to the site. The cookie is updated with each page view, and expires 30 minutes from being set or updated.

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This cookie stores the type of referral used by you to reach your site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within the site. The cookie is updated with each page view, and expires 6 months from being set or updated.

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This cookie may be set from some pages which are used to track file downloads, or which are used in advertising campaigns. The cookie is updated with each page view, and expires 2 years from being set or updated.

Further Information

WordPress

wordpress_

WordPress cookie for a logged in user.

Duration: session

wordpress_logged_in_

WordPress cookie for a logged in user.

Duration: session

wordpress_test_

WordPress cookie for a logged in user.

Duration: session

wordpress_test_cookie

WordPress test cookie.

Duration: session

wp-settings-

WordPress also sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.

Duration: 1 year

wp-settings-time-

WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.

Duration: 1 year

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind or request we remove your information from our database at any time by writing to us at the address below, or emailing us at hello@wearemagpie.com

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable. If you would like a copy of the information held on you please write to Magpie Creative Communications Ltd. 1-5 Springfield Mount, Leeds, West Yorkshire, LS2 9NG

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.